Quality Improvement

Quality improvement driven by evidenced-based practice is at the core of IMBH’s services. From Behavioral Health Utilization Management to Innovative Integrated Behavioral Health programs, IMBH is able to provide quality improvement services that support the QI programs of client health plans.

HEDIS Measures

IMBH partners with NCQA-accredited organizations to support excellence in behavioral healthcare through a deep understanding of HEDIS measures. We focus on both core behavioral health metrics and behavioral-adjacent measures that impact overall quality and outcomes. With a proven track record of driving improvements in key indicators—such as Follow-Up After Hospitalization (FUH), Follow-Up for Mental Health (FUM), and Follow-Up for Alcohol and Other Drug Abuse (FUA)—IMBH delivers creative, data-driven solutions that help providers enhance care quality, meet compliance standards, and achieve better outcomes for their members.

Measurement-Based Care (MBC)

Measurement-Based Care (MBC) is an evidence-based approach that uses standardized, patient-reported measures to track progress throughout treatment and ensure care is individualized, effective, and continuously improving. As a core component of quality improvement in behavioral health, MBC enables data-driven clinical decisions and earlier identification of when treatment adjustments are needed. While MBC adoption remains limited among outpatient providers, IMBH actively promotes and supports its use with Aligned Care Provider Partners to ensure consistent, high-quality care. IMBH equips members and providers with intuitive digital tools that allow members to easily track symptoms and outcomes, while care teams gain real-time insight to guide treatment planning. IMBH also educates and assists providers in implementing MBC workflows to support better outcomes and accountability.

Feedback-Informed Treatment (FIT)

Feedback-Informed Treatment (FIT) is an evidence-based approach to psychotherapy that actively incorporates the patient’s voice into every stage of care. By systematically gathering patient feedback on progress and the therapeutic relationship, FIT strengthens collaboration between the patient and clinician and supports shared decision-making. FIT enhances treatment effectiveness by identifying what is working, what is not, and when adjustments are needed—often earlier in the course of care. This approach promotes greater engagement, accountability, and alignment between patient goals and clinical interventions. IMBH supports providers in adopting FIT by offering education, tools, and implementation guidance to integrate feedback seamlessly into clinical workflows and improve outcomes.

Patient-Reported Outcome Monitoring (PROMs)

At IMBH, we prioritize quality and effectiveness in behavioral health care. Patient-Reported Outcome Measures (PROMs) are a vital tool for capturing the patient’s perspective on their symptoms, functioning, and overall well-being. By systematically collecting and tracking this data through our internal registries, we gain actionable insights into treatment effectiveness, identify areas for improvement, and ensure that our Aligned Care Provider Partners are delivering care that truly meets patients’ needs.